We have a guarantee on our Tallow Balm Products for one month from the date that you receive your order. Please contact us to let us know what the issue is, and we will make it right! And please mention where you purchased the product, whether it was on our website or elsewhere.
Please try the sample jar or the 2-oz jar of a given variety before ordering the 9-oz jar. Otherwise, any replacement or refund may be for the 2-oz jar. Please note that Balm Samples, Balm Soap Samples, and Gel Serums may not be returned.